Information
Shipping
How and where we ship, and what to expect after you order.
Where we ship
We currently ship within the United Kingdom only. We do not ship internationally at this time.
Shipping cost
Shipping within the UK is currently provided at no additional charge. Any change to this will be shown at checkout before you place an order.
When your order is dispatched
Orders are usually dispatched within one business day of cleared payment. Dispatch takes place only after your payment has been confirmed; until then, your order remains as “awaiting payment”.
Tracking
UK orders are sent by tracked delivery. As soon as your order has been dispatched, we email your carrier and tracking number, along with a tracking link where one is available. Delivery times after dispatch depend on the carrier and your location.
Packaging
Orders are packed to protect the contents in transit and prepared so that the items are clearly identified. See our Quality page for how we handle and pack products.
Problems with delivery
If your order arrives damaged, incomplete, or incorrect, please contact us. See our Returns & Refunds policy and Contact page.
