Returns & Refunds

If your order arrives damaged, incomplete, or not what you ordered, please contact us at support@novumpeptides.com within 14 days of delivery, quoting your order reference. Where possible, please include a photograph. We will arrange a replacement or a refund.

Because our products are research materials, and to preserve their integrity and safety, we may be unable to accept the return of items that were supplied correctly once they have been dispatched. This does not affect any legal rights you may have.

Approved refunds are made for the amount you paid in pounds sterling, using your original payment method where possible. For bank-transfer orders we refund to the originating account; for Bitcoin orders we arrange a refund with you. Refunds are processed promptly once agreed.

If you have not yet paid, you can simply not complete payment and the order will not be fulfilled. If you have paid but your order has not been dispatched, contact us as soon as possible and we will do our best to help.

Email support@novumpeptides.com with your order reference (format NP-YYYY-NNNNNN). See also our Shipping information and Terms & Conditions.